Privacy Policy
Insurepair (UK) Limited is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect personal information, and your rights in relation to that information.
1. Who we are
Insurepair (UK) Limited is the data controller for the personal data described in this policy.
Registered Office / Head Office
151 Morningside Road
Edinburgh
EH10 4AX
United Kingdom
Website: insurepair.co.uk
2. Information we collect
We may collect and process the following types of personal data:
* Contact details such as name, address, email address, and telephone number
* Information provided through enquiry forms, correspondence, or communications with us
* Employment-related information provided through job applications
* Information required to manage insurance-related repairs, surveys, claims support, or property services
* Technical data such as IP address, browser type, and website usage data (via cookies)
We only collect personal data that is necessary for legitimate business purposes and where it is provided knowingly by you or obtained lawfully through our operations.
3. How we use your information
We use personal data for the following purposes:
* To respond to enquiries and provide requested information
* To deliver repair, surveying, claims management, and related services
* To manage recruitment and employment applications
* To comply with legal and regulatory obligations
* To improve our services, systems, and website functionality
* For internal reporting, quality assurance, and business management
4. Lawful basis for processing
We process personal data under one or more of the following lawful bases:
* Contractual necessity – where processing is required to provide our services
* Legal obligation – where we must comply with laws or regulations
* Legitimate interests – for operating, improving, and protecting our business (balanced against your rights)
* Consent – where explicitly obtained, and which can be withdrawn at any time
5. Sharing your information
Your information may be shared with:
* Other companies within the Insurepair group
* Insurers, loss adjusters, surveyors, contractors, and professional advisers involved in delivering services
* Trusted third-party suppliers who process data on our behalf under contractual obligations
* Regulatory or law enforcement bodies where required by law
Insurepair (UK) Limited is part of the Insurepair Group, which is owned by Insurepair (Holdings) Limited. Personal data may be shared within the group where necessary for operational, administrative, compliance, governance, and group management purposes. All group companies are required to process personal data in accordance with applicable data protection legislation and this Privacy Policy.
We do not sell personal data to third parties.
Where data is processed outside the UK, appropriate safeguards are in place to ensure lawful and secure handling.
6. Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, regulatory, contractual, and operational requirements.
Retention periods are reviewed regularly, and data is securely deleted or anonymised when no longer required.
7. Your rights
Under UK GDPR, you have the right to:
* Access your personal data
* Request correction of inaccurate or incomplete data
* Request erasure of your data (where applicable)
* Restrict processing of your data
* Object to processing based on legitimate interests
* Request data portability
* Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
8. How to contact us
If you have any questions about this Privacy Policy or how we handle your data, or if you wish to exercise your rights, please contact:
Legal Department
Insurepair (UK) Limited
151 Morningside Road
Edinburgh
EH10 4AX
Requests are handled in accordance with statutory timescales and no fee is required.
9. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
ico.org.uk
10. Other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites, and we encourage you to review their privacy policies separately.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and the current version will always apply.
Cookies
We use cookies on our website to improve your browsing experience and help us analyse how our site is used. Cookies are small text files stored on your device.
Types of cookies we use:
Strictly necessary cookies – required for the website to function and cannot be switched off
Performance and analytics cookies – help us understand how visitors interact with our site
Functional cookies – allow the website to remember choices you make to enhance your experience
By continuing to use our website without changing your settings, you consent to our use of cookies. You can manage or delete cookies through your browser settings at any time.
For more information about cookies, please visit aboutcookies.org.